The South African Radio Astronomy Observatory (SARAO) is recruiting an IT officer on a permanent contract. The successful candidate will support IT services to SKAO staff Engineering Operations Centre (EOC) in South Africa and beyond.
Key Responsibilities
- Provide technical support to stakeholders by identifying and resolving hardware and/or software issues and troubleshooting and patching systems.
- Monitoring network activity and identifying performance issues that may need to be addressed.
- Install, configure and troubleshoot computer hardware and software.
- Conduct root cause analysis and resolution management of technical issues.
- Identify and define desktop system security requirements and provide recommendations to the team for implementation.
- Actively respond to support requests.
- Responsible for the overall management desktop vulnerability solution at the SKAO.
- Server administration for non-critical systems, including patch management.
- Print server management.
- Domain user account management.
- Administration of the organisational service desk tool.
- Documentation of standard operating procedures within the IT Service and Operations team.
- Provide input into the design of security strategies, implementation, and monitoring of security measures for the proactive protection of desktop computer systems, networks, and information.
- Update existing security standard operating procedures and protocols for the desktop security environment.
- Configure and troubleshoot security infrastructure.
- Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.
- Manage the SKAO vulnerability management software to protect desktop computers against virus and malware threats.
Key Requirements
Qualifications
- National Diploma (NQF6) in Computer Science / Information Systems / Information Technology or equivalent with four years plus relevant experience; or
- Certificate Training (A+ and N+) with six years plus relevant experience.
Experience
- Technical experience, thereby being able to provide direct IT support when required. Experienced in the administration of local area wired and wireless networks.
- Knowledge and experience in IT service provision.
- Experience in asset lifecycle management and software asset management.
- Experience in managing resources and prioritisation.
- A flexible team player who is adaptable to change.
- Strong communication skills with internal stakeholders.
- Able and willing to occasionally work outside regular working hours to meet service needs.
- Experience with Layer 3 configuration (Cisco or similar).
- Experience with firewall/VPN support (Cisco or similar).
- Experience with Microsoft, Apple and Google computing devices, mobile device technologies, and device management systems.
- Experience with Microsoft Exchange and Microsoft Online services like O365.
- Experience Cloud products such as Dropbox and Atlassian products or similar.
Knowledge
- Knowledge and background with IT Service Management disciplines and Frameworks such as ITIL/Cobit and Change Management Risk management and IT policies (DRP/Security).
- Dell Hardware (Certification would be advantageous).
- Infrastructure Design.
- Supply Chain Management.
- Cyber Security (Mimecast or similar).
- ICT Capex and OPEX.
- Server Administration.
- Vmware.
- Cisco CCNA is advantageous.
- MCSE.
- Mimecast.
Additional Notes
- Strong critical thinking and decision-making skills;
- Capacity to assess, learn and adopt new IT technologies;
- Strong interpersonal and communication skills for managing teams and internal and external stakeholders; and
- Personal integrity in handling sensitive and personal data.
How to apply
Applicants should submit a Comprehensive CV here by 4 April 2023. The application should include a letter of motivation and three referees’ names and contact details.
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