SARAO is Recruiting an IT Officer

The South African Radio Astronomy Observatory (SARAO) is recruiting an IT officer on a permanent contract. The successful candidate will support IT services to SKAO staff Engineering Operations Centre (EOC) in South Africa and beyond.

Key Responsibilities

• Provide technical support to stakeholders by identifying and resolving hardware and/or software issues and troubleshooting and patching systems.
• Monitoring network activity and identifying performance issues that may need to be addressed.
• Install, configure and troubleshoot computer hardware and software.
• Conduct root cause analysis and resolution management of technical issues.
• Identify and define desktop system security requirements and provide recommendations to the team for implementation.
• Actively respond to support requests.
• Responsible for the overall management desktop vulnerability solution at the SKAO.
• Server administration for non-critical systems, including patch management.
• Print server management.
• Domain user account management.
• Administration of the organisational service desk tool.
• Documentation of standard operating procedures within the IT Service and Operations team.
• Provide input into the design of security strategies, implementation, and monitoring of security measures for the proactive protection of desktop computer systems, networks, and information.
• Update existing security standard operating procedures and protocols for the desktop security environment.
• Configure and troubleshoot security infrastructure.
• Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.
• Manage the SKAO vulnerability management software to protect desktop computers against virus and malware threats.

Key Requirements 

Qualifications 

• National Diploma (NQF6) in Computer Science / Information Systems / Information Technology or equivalent with four years plus relevant experience; or
•  Certificate Training (A+ and N+) with six years plus relevant experience.

Experience 

• Technical experience, thereby being able to provide direct IT support when required. Experienced in the administration of local area wired and wireless networks.
• Knowledge and experience in IT service provision.
• Experience in asset lifecycle management and software asset management.
• Experience in managing resources and prioritisation.
• A flexible team player who is adaptable to change.
• Strong communication skills with internal stakeholders.
• Able and willing to occasionally work outside regular working hours to meet service needs.
• Experience with Layer 3 configuration (Cisco or similar).
• Experience with firewall/VPN support (Cisco or similar).
• Experience with Microsoft, Apple and Google computing devices, mobile device technologies, and device management systems.
• Experience with Microsoft Exchange and Microsoft Online services like O365.
• Experience Cloud products such as Dropbox and Atlassian products or similar.

Knowledge

• Knowledge and background with IT Service Management disciplines and Frameworks such as ITIL/Cobit and Change Management Risk management and IT policies (DRP/Security).
• Dell Hardware (Certification would be advantageous).
• Infrastructure Design.
• Supply Chain Management.
• Cyber Security (Mimecast or similar).
• ICT Capex and OPEX.
• Server Administration.
• Vmware.
• Cisco CCNA is advantageous.
• MCSE.
• Mimecast.

Additional Notes 

• Strong critical thinking and decision-making skills;
• Capacity to assess, learn and adopt new IT technologies;
• Strong interpersonal and communication skills for managing teams and internal and external stakeholders; and
• Personal integrity in handling sensitive and personal data.

How to apply

Applicants should submit a Comprehensive CV here by 4 April 2023. The application should include a letter of motivation and three referees’ names and contact details.

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